Custom FAQs
Your FAQs, Answered Instantly, Everywhere
Upload your own knowledge base and let DreamDesk handle guest questions across voice, chat, and email, 24/7 and always on-brand.
Features
Smart Answers,
Custom to Your Hotel.
From check-in times to spa bookings, DreamDesk answers your most common guest questions accurately, without staff involvement.
Powered by Your Knowledge
Easily upload hotel-specific FAQs, policies, and procedures. DreamDesk AI learns it all and responds instantly.
Always Consistent, Always Available
Guests get reliable answers across all channels, any time of day, without delays or inconsistencies.
Multi-Channel, Single Brain
Whether guests ask via phone, WhatsApp, email, or live chat, the same AI intelligence powers every response.
Easy to Update and Install
Need to change a policy or add a new service? Just update the knowledge base, no retraining required.
Benefits
Keep Answers on Autopilot.
Let your AI handle the routine, so your team can focus on what truly matters: delivering great hospitality.
No More Repeating the Same Questions
Let your AI handle the routine, so your team can focus on what truly matters: delivering great hospitality.
Repetitive Questions Handled Automatically
Automate the most common queries, freeing up staff and speeding up guest support.
Consistent Answers for Every Guest
Ensure every guest gets the same accurate response, regardless of who they speak to, or how they reach out.
Always Up-to-Date Information Shared
No more confusion. Centralise your FAQs and keep information up to date across all channels.
Key Features
Always On. Always On-Brand.
24/7 Availability
Always on, so your guests never wait for a reply.
One Unified Knowledge Base
Answers that stay accurate and brand-aligned.
AI Learns Over Time
Continuous improvement through every interaction.
On-Brand Communication
Keeps your tone consistent across all properties.
Improved Guest Experience
Delivers a faster, more personalised experience.
Insights & Reporting
Easily identify opportunities for improvement.
Multi-Property
Control every location via one, intuitive dashboard.
Multiple Languages
Communicates naturally in over 35 languages.
Easy Integration
Works seamlessly with existing PMS and tools.
Task Management
Helps to keep your teams organised and focussed.