PMS / Booking Integrations
PMS Integration,
Smarter Operations
DreamDesk connects directly to your PMS—enabling AI that not only talks to guests, but also books rooms, manages tasks, and acts on real-time hotel data.
Features
AI That Works With
Your PMS, Not Around It.
From availability checks to automated bookings, DreamDesk becomes a true extension of your operations.
Real-Time Booking Automation
Guests can check availability and confirm reservations instantly, without staff intervention.
Smarter Guest Conversations
DreamDesk syncs with your PMS to answer questions on rooms, rates, amenities, and availability, always accurately.
Task Management Integration
Assign housekeeping or maintenance requests directly through the AI, automatically updated in your PMS.
One-Time Setup, Continuous Sync
DreamDesk stays in sync with your PMS, keeping operations running smoothly without ongoing manual input.
Benefits
No More Manual
Handoffs or Data Silos.
DreamDesk bridges the gap between guest communication and backend operations, so nothing gets lost in translation.
Instant Booking Confirmations Delivered
Cut the delay. DreamDesk books directly into your PMS, giving guests instant confirmations and freeing up staff.
Guest Requests Logged Automatically
Stop re-entering guest needs. Requests handled by the AI are automatically logged and assigned via your PMS.
Accurate, Real-Time Information for Guests
With live access to your PMS, DreamDesk always communicates accurate room availability, pricing, and more.
Seamless Connections Across All Systems
Eliminate inefficiencies. DreamDesk acts as the bridge between guest messaging and hotel operations.
Key Features
Always On. Always On-Brand.
24/7 Availability
Always on, so your guests never wait for a reply.
One Unified Knowledge Base
Answers that stay accurate and brand-aligned.
AI Learns Over Time
Continuous improvement through every interaction.
On-Brand Communication
Keeps your tone consistent across all properties.
Improved Guest Experience
Delivers a faster, more personalised experience.
Insights & Reporting
Easily identify opportunities for improvement.
Multi-Property
Control every location via one, intuitive dashboard.
Multiple Languages
Communicates naturally in over 35 languages.
Easy Integration
Works seamlessly with existing PMS and tools.
Task Management
Helps to keep your teams organised and focussed.